Troubleshooting

Common issues and how to resolve them.

No source connected

The app has no live database connection. Go to Sources and connect a source first — Direct Explore, Data Map, and working tables all need a connected source.

Source needs reconnect

The database dropped the connection, or the machine went to sleep. Reconnect the source from the Sources page. Saved maps and working tables are not lost — only the live connection needs to be re-established.

No tables found in schema

The connected user may not have permission to read the schema, or the connected database genuinely has no tables. Check that the login used for the connection can see the tables you expect, and confirm you are connected to the right database.

Imported map needs source check

An imported data map references a source by name and shape, not by your local connection details. Review the imported map and connect the matching source before saving it. See Data Maps.

Free limit reached

Free allows 1 saved Data Map (up to 9 table nodes) and 1 working table. To save more local assets, upgrade to Full — see Free vs Full.

License refresh needed after purchase

If the app was running while you purchased a license, it may not have picked the license up yet. Close and reopen the app, or use the license refresh option so the new entitlement is loaded.

Export unavailable in Free

Data Map export, data export, and import save-copy are Full features. In Free these options are not available. See Free vs Full.

Still stuck? Email [email protected] with your app version, Windows version, and what you tried — see Support.