Support
Need help with Data Map Studio? Send a focused note and we’ll take a look.
Windows builds are available on Microsoft Store. The Mac version is available on the Apple App Store — supports Apple Silicon and Intel Macs.
Contact
Email: [email protected]
Please include:
- your Data Map Studio version;
- which platform you use — Windows or Mac;
- your Windows version, or your macOS version if you are on a Mac;
- for Mac issues, whether your Mac uses Apple Silicon (M-series) or an Intel processor;
- where you installed the app — Microsoft Store on Windows, or the Apple App Store on Mac;
- what you were trying to do;
- the exact error message, if one appeared;
- whether the issue happens again after restarting the app.
Please do not send database passwords, private keys, secrets, or confidential table data in support requests. If a screenshot is helpful, remove or blur sensitive data first.
License and purchase problems can often be solved without contacting support — see Troubleshooting for the Windows license refresh steps and the Mac Settings → License → Refresh license / Restore Purchases steps.